Scenario:   A restaurant manager has a contract with the restaurant’s owner that he is entitled to eat meals in the restaurant without charge when on duty. The manager lives in a rented apartment above the restaurant with his wife and two children. Generally, the family members eat their meals in the restaurant every day of… Continue Reading

The Blue-Ribbon Hotel is a busy three-star, mid-scale property located on the outskirts of Sydney, New South Wales and is a convenient ten minutes’ drive from the Kingsford Smith Airport, primarily catering accommodation for the conference and business market. Though, the property has been operational for twenty years, it still has many unresolved issues and… Continue Reading

Hill stations are the source of attraction for most tourists. India is lucky to have plenty of hill stations in its northern part. Almost all the hill stations offer adventure tours. Mussoorie is one of the best among them. India’s famous hill station Mussoorie is located in the Dehradun district of Uttarakhand. STC Travels offers… Continue Reading

Various mountainous regions in Northern India attract the attention of tourists. Among them, Ladakh(“the land of high mountain passes”) is one of the best.  Leh, being the main city of Ladakh is mainly situated at 3500m above sea level. The city covers various mountainous ranges including the great Himalayan, Zanskar, Ladakh, and Karakoram ranges. Leh… Continue Reading

Are you a tour lover.? If yes, then hopefully you must be looking for some adventure places to spend time. In India although we have various places to visit when going to the northern part, we never forget – Manali. Located in Himachal Pradesh, Manali is one of the best travel destinations in India. The… Continue Reading

When the name “Mussoorie” comes into our mind, our mind becomes enthusiastic. It starts interpreting a lot of new ideas, new places, new memories, etc. Located in the northern part of India, Mussoorie is the center of attraction for most tourists. Mussoorie tour is like bringing soul in the body. Among all the best places… Continue Reading

Being in the hospitality industry, an important major tool that many five-star hotels use for sustaining good customer relationship management is through delivering excellent customer service. The Investopedia (2015) defines customer service as ‘the process of ensuring customer satisfaction with a product or service’, as per each hotel brand’s own standards and procedures, aimed at… Continue Reading